FAQ
Find answers to the most common questions about our products, shipping, payments and more. If you can't find what you're looking for, contact us! We're here to help.
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
When will my order arrive?
In normal situations between 24 - 48 hours.
How should I prepare infusions to get the best results?
Each tea or infusion has its own preparation recommendations. In general, we suggest using water at the appropriate temperature (indicated on the package) and letting the infusion rest for the recommended time. For green teas, the water should be between 70-80°C, and for black teas, between 90-100°C. Remember that following these steps guarantees optimal flavor and greater effectiveness of the functional ingredients.
Can I consume these infusions daily?
Yes, our infusions are formulated for daily consumption. However, some products have specific ingredients for functional purposes (such as energizing or relaxing). It is important to read the instructions for each infusion to adjust its consumption according to your needs and schedule. If you have any medical condition, we recommend consulting a health professional before consumption.
Do you offer subscription options to receive teas on a regular basis?
Yes, we have a monthly subscription program that allows you to receive our best teas and infusions directly to your door every month. Plus, with the subscription you can enjoy exclusive discounts and access to early releases. You can easily manage and modify your subscription from your account at any time.
Allergies and intolerances
Although our products are 100% natural , it is important to check the labeling if you have specific allergies or intolerances.
Some botanical ingredients such as coconut, licorice, strawberries or others may be present in our blends. If you have any questions, please do not hesitate to contact us for more detailed information about the composition of each product.
What health benefits do functional infusions offer?
Our functional infusions are formulated with natural ingredients specifically selected to support different aspects of health.
Depending on the blend, they may help improve digestion, boost energy, reduce stress or promote better rest. However, it is important to remember that teas and infusions are not a substitute for medical treatment , but rather a complement to a healthy lifestyle. We always recommend consulting a health professional if you have any specific conditions.